PROOF: Arizona Better Business Bureau Sells "A+" Grades

PROOF THE ARIZONA BETTER BUSINESS BUREAU (BBB) SELLS "A+" GRADES

Mark and Carol Fairall

June 06, 2015

At one time the BBB fulfilled a worthwhile and noble purpose of trying to make the marketplace safer. Consumers could use the BBB to report bad companies and try to get a resolution to their problems. That is no longer the case because the BBB has turned into a SCAM!

Now the BBB is run by attorneys that don't give "F Grades" but a "No Rating Grade" in fear of a lawsuit. The BBB is not really a Nonprofit but it is a Franchise and the owners look to maximize their returns otherwise they would not have bought the franchise. The bottom-line is that the BBB is no longer relevant and worthy to exist because the only purpose of the BBB is to make money and it has turned into a SCAM!

The BBB is not the place to get a real understanding of the quality of service of a company. The answers by the BBB companies that receive complaints are not verified for truthfulness. That is why large bad companies have "A Ratings" because they have the best lies, usually done by attorneys, to consumer complaints. A good example is that Bank of America still has an "A Grade" after the BBB has received over 4,000 complaints against that bank. The better choice to verify the quality of the service of a company is in the internet with the rating services such as Yelp, Google Rating, and Yahoo Rating.

The BBB has been caught selling "A Grades" for cash. A prime example was the California BBB that gave the terrorist organization, Hamas, an "A- Grade" for $425 in 2013. This was exposed by ABC News 20/20. See internet:

http://business.time.com/2013/03/19/why-the-better-business-bureau-should-give-itself-a-bad-grade/

Robert Freund

Robert Freund owns Palmers Kitchen Bath & Beyond (PKBB) and Palmers Plumbing Services (PPS). Freund provides poor workmanship and does false advertising.  

Plumbing Services (PPS) was never a BBB Accredited Business for decades. It did not have to be because the founder, Palmer Freund, was an honest and hardworking man that provided excellent contractor services. Palmer Freund earned his respect!

But Palmer Freund died and his son, Robert Freund, took over the PPS family business. He also started Palmers Kitchen Bath and Beyond (PKBB) which is a general contracting firm (no plumbing license). He ran both PPS and PKBB into the ground with poor workmanship, bad business practices, false advertising, and illegal activities. Robert Freund even hired a licensed contractor, Derrick King - who has a criminal record, as his muscle enforcer for PKBB to abuse and defraud the elderly.

I filed a complaint about PKBB's poor workmanship last month and the BBB rated the company a "C GRADE." On 06/03/2015 my complaint has been removed and the BBB has graded PKBB an "A+ Grade." That happened because PKBB paid the BBB and became an Accredited Business. 

Robert Freund had to buy respect because his job performance is dismal!

THE OLD PKBB'S BBB GRADE AFTER COMPLAINTS WERE FILED.

PKBB'S PAID FOR BBB'S "A+ GRADE"

Don't hire Robert Freund to do any home-repair. The BBB cannot hide the fact that his other company, Palmers Plumbing Services dba Ben Franklin Plumbing (PPS) does not have a licensed plumber and does not have the Franchise Rights to use Ben Franklin Plumbing. The PPS plumbing company has a "NO GRADE" and an "ALERT" warning.

Sadly, Robert Freund is still doing plumbing jobs without a license while the Registrar of Contractors (ROC) does nothing about the illegal business operation. 

ROBERT FREUND'S PLUMBING COMPANY GRADE AT THE BBB.
HE IS OPERATING WITHOUT A LICENSED PLUMBER SINCE DECEMBER 2012 AND LOST THE RIGHTS TO USE THE BEN FRANKLIN PLUMBING FRANCHISE NAME.

What was the ROC's price for its blindness?

Don't believe the BBB because it sells grades and really does not care about protecting consumers. The Arizona BBB lied to me stating my complaint disappeared because of PKBB's lawsuit that we won. That seemed odd to me because the BBB would only block complaints when a lawsuit was in progress and not when it is over. I am familiar with BBB policies because I was a BBB board member. Now I know the real reason my PKBB complaint vanished and the grade was improved was because the BBB got money from Robert Freund.

The BBB now has written me the 06/05/2015 email stating a person can only filed one complaint against a company every three years. Such Bull is only understandable because Robert Freund is now paying the BBB to be an Accredited Member. At the BBB, money can buy protection from keeping the public blocked from the truth about a bad company.

I attached my second complaint about PKBB's false advertising. PKBB's full page false advertising that PORA refers the company is circulated in 70,000 issues of GRAND SEASON MAGAZINE every month. The first recent complaint about PKBB was about PKBB's poor service.

PORA HAS NOT REFER SENIORS TO PKBB FOR YEARS DUE
TO EXCESSIVE POOR WORKMANSHIP COMPLAINTS.

THE GRAND SEASON MAGAZINE WANTS THE FALSE ADVERTISING MONEY
TOO MUCH TO WORRY ABOUT THE PKBB FALSE ADVERTISING SCAM.

Arizona does not have Consumer Protection Laws or Truth in Advertising Laws so the advertising companies and BBB really don't care about false advertising. That is why a Federal Trade Commission (FTC) complaint #61657922 was filed against PKBB.

But according to the state law ARS 32-1154, if a contractor uses false advertising then the Registrar of Contractors (ROC) can REVOKE the license. The ROC has decided to not stop PKBB's false advertising. The public is a risk but bribes buys consumer protection warning blindness in the Arizona Badlands.

CALL TO ACTION: Since the BBB will not accept my complaint about PKBB's false advertising please file your complaint with the BBB. Nothing get done unless many people complain. The details of the problem is in my below attached BBB complaint.

Please help and stop this scam!

OUR BIO INFORMATION

Documentation

MARK FAIRALL'S ORIGINAL COMPLAINT - REPAIR ISSUE

ROBERT FREUND'S ANSWER TO THE BBB

MARK FAIRALL'S RESPONSE TO THE  LIES TO THE BBB.

MARK FAIRALL'S SECOND BBB COMPLAINT - PLBB's FALSE ADVERTISING

BBB's RESPONSE - IGNORE PKBB'S PROBLEMS!

ROBERT FREUND IS NOW PROTECTED BY THE BBB.

THE PUBLIC IS DENIED THE TRUTH AND IS AT RISK.

YOU CAN BUY A GREAT REPUTATION 

BY BUYING AN "A+ GRADE" 

AT THE BETTER BUSINESS BUREAU
FOR JUST A FEW DOLLARS!

UPDATE: We were sued by Robert Freund, Palmers Kitchen Bath & Beyond (PKBB), on 12/12/2013 for $3,800 plus $2,500 for his lawyer's fees. We won the lawsuit when Robert Freund and his attorney failed to appear at the 04/27/2015 Status Conference and the judge issued a Default Judgment, the lawsuit cannot be refiled, and said he would refund our costs of the lawsuit. Judge Gerald A. Williams refunded $65.00 which was only the cost of our answer to the baseless PKBB lawsuit.

Robert Freund scammed $13,700 from us with poor workmanship, threats, and intentional sabotage of our property. Freund made the PKBB lawsuit last over 17 months until the case was finally decided and posted on the internet. The PKBB lawsuit cost us nearly $2,000 in hard costs and hundreds of hours of our time answering the excessive motions by his attorney. On the 04/27/2015 Robert Freund and his attorney failed to appear in court. We are sure our 400+ pages of evidence and 22 witnesses ready to testify at the 05/01/2015 trial discouraged him that he was about to lose the lawsuit so he was a no-show. His attorney's excuse was that his watch had stop and was late 30 minutes to the hearing.

This is not Justice! This is the misuse of the legal system. It is no wonder all of Robert Freund's lawsuit victims pay the disputed bills because justice does not exist in the Arizona Badlands.

This is a joke!

We have a hearing this coming Monday at 3 PM and 4 PM at the North Valley Justice Court because the bad contractor, Robert Freund, and his employee, Derrick King, are fighting the continuance of the granted Injunctions against Harassment. They continue to stalk us and we fear for our lives.

We ask the media to come to court in see how senior homeowners are ripped off by bad contractors and the Arizona justice system.

We have thousands of dollars spent to clean up the poor workmanship but the Registrar of Contractors does nothing to help us. This is all a very bad joke and it is a nightmare.

Robert Freund lost his seventeen-month lawsuit against us when he failed to appear in Court. He is now fighting the Injunctions against Harassment that were granted by Judge Williams on 05/08/2015. The Injunctions against Harassment were filed against Robert Freund and his employee, Derrick King. Our property damages and stalking continues and now there is an extreme need for the continuance of the court protective orders. 

It is not surprising Robert Freund failed to appear at the 04/27/2015 Hearing because he became aware he was about to lose his baseless lawsuit in the light of our 400+ pages of evidence plus 22 witnesses ready to testify at the scheduled 05/01/2015 Trial. However is believed that the new contesting of the granted Injunctions against Harassment is done just to continue to rebuild his tattered reputation.

Robert Freund is digging a deeper hole for his reputation with Character Assassination statements to both the Better Business Bureau and the RIPPOFF REPORT that I need to seek therapy that I deserve. That is simply a cry of a desperate man that is now attempting to DEFAME me with more HARASSMENT.