ANOTHER FAILED STATE AGENCY
THE REGISTRAR OF CONTRACTORS (ROC)
In 2013, we had a plumbing problem and hired a local contractor to repair the house damages it caused. In 2013, the Arizona Auditor, Debbie Davenport, audited the ROC and stated that is was failing to protect homeowners. The audit findings were: the ROC improperly closed complaints, delayed paying from the Recovery Fund, and poorly kept records (20% ROC records were missing or duplicated plus 40,000 ROC records had inaccurate information). We found that true because the ROC had failed to update its website and failed to properly notify the public that our contractor (owner of a plumbing and general contracting company) had no Qualified Party (state approve licensed contractor). He never should have bid our job.
Arizona Audit of the ROC: Performance Audit, Registrar of Contractors 2013 :: Arizona State Government Publications
Since then we filed a complaints with the ROC about the contractor's poor workmanship. The ROC failed to follow proper procedures and closed our complaints without a real investigation. Governor Ducey has replaced the former ROC director, Bill Mundell, with Jeff Fleetham but we are not seeing any real positive changes. In fact, our investigation has revealed that our bad contractor has failed to get proper building permits for years. We were just cited by Maricopa County Building Permit Inspectors for not having the proper permits not properly obtained by our former contractor for the installation of a hot water heater and for the plumbing rerouting and repair. We have to pay hundreds of dollars for the building permits or face huge fines.
We have written the ROC, state lawmakers, and Governor Ducey but we have received no reply. Meanwhile our contractor continues to scam the seniors with poor workmanship while failing to obtain proper building permits. The homeowners need to be aware that the ultimate responsibility of getting building permits are theirs and that if it is not done properly it could stop the sale of the home or lower the house value. The seniors in the Sun Cities area need to know that the ROC continues to fail to protect them.
Two of our suggested reasons for the ROC's failures are:
1. The ROC is funded by contractor dues and fees, so it is pro contractor.
2. The ROC Recovery Funds Trust is drained by the state lawmakers into the general fund, so the ROC looks for ways not to pay the homeowners.
We suggest to check with PORA or SCHOA before hiring a contractor. We suggest you call your local state lawmakers, they are aware of this problem, and demand that they get the ROC to better protect the homeowners from unscrupulous contractors.
The public needs to know that ARIZONA is failing to protect homeowners from crooked contractors.
MARICOPA COUNTY REQUIRES BUILDING PERMITS
FOR THE BELOW AREAS OF CONSTRUCTION: